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Customer Service Team

Client Support Services

One of our primary key objectives has always been to design our solutions from a counselor and client perspective. Our goal is to provide products and services that are intuitive to use and need minimal support to effectively implement. With that goal in mind, our development and support teams have been intimately involved in creating training and support programs that help ensure you get started quickly and then know how to fully leverage the many features and capabilities of our solutions. 

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​​​​​Key Effikacy Capabilities:

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  • Account Set-Up services and Getting Started tools

  • Professional Q&A support services and access to our online product Knowledge base.

  • Downloadable Guides supporting a variety of key topics and programs

  • Client data migration services from your existing EHR/EMR system into the Effikacy platform.

  • Co-creating and hosting your customized website fully enabling Search Engine Optimization (SEO) capabilities.​​

  • Providing valuable guidance regarding setting up and implementing effective Social Media integration programs.

  • Offering regular Account Reviews to celebrate our customer successes and identify improvement opportunities.

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